More and more small and medium-sized businesses are turning to outsourced IT Support to provide a level of skills and expertise which cannot be sourced internally. It is usually impractical or inefficient to have part skilled employees take on the role of IT Support on top of their primary job focus.
At Serif, we offer different levels of service depending on your IT requirements. We have dedicated service engineers at your service so please contact us to find the right fit for your business.
Standard Maintenance Contract
Suitable for businesses with a Server(s) and/or Desktop workstations
- Unlimited onsite support to hardware failure supports during office hours
- All callouts and labour pre-paid in an agreement – excluding consumable parts
- Access to online support ticket logging system to raise issues or to check status of an existing job
Managed IT Contract
Suitable for businesses with a Server(s) and Desktop workstations
- IT administration, periodic checks of server capacity and periodic health checks
- Hardware and software failure remote & telephone support as well as on-site support during office hours
- All callouts and labour pre-paid in an agreement, parts at cost as required
- More time pre-paid the more equipment you cover
- Access to online support ticket logging system to raise issues or to check status of an existing job
- Discounted installation costs for items on contract
- IT management and advice
Our consultants continue to monitor and advise on all their clients’ projects.
