Tailored support when you need it
In today’s fast-moving digital world, reliable IT support has become an essential part of running any successful business. More and more small and medium-sized businesses (SMBs) are choosing to outsource their IT support, recognising the value it brings in terms of expertise, efficiency, and cost-effectiveness. While some companies may try to rely on internal staff to manage technology alongside their primary roles, this often proves impractical and can lead to inefficiencies, downtime, and unnecessary stress.
That’s where Serif’s IT support services come in. We provide professional, tailored solutions designed to take the burden of technology management off your shoulders, allowing you and your team to focus on what matters most – growing your business.
Contact us to discuss how we can provide the IT support your business deserves.
Outsourced IT Support makes sense
For many SMBs, employing a full-time in-house IT department simply isn’t realistic. It can be expensive to hire and retain skilled staff, and very few businesses require an expert technician on-site at all times. Instead, outsourcing IT support gives you immediate access to a team of specialists who can be called upon as and when you need them.
This approach offers several benefits:
Cost efficiency – only pay for the level of support you actually need.
Access to expertise – our engineers have a wide range of skills and experience.
Peace of mind – knowing your systems are monitored, maintained, and supported.
Scalability – our IT support grows with your business, ensuring you’re always covered.
Tailored IT Support packages
At Serif, we understand that every business is different. That’s why we offer a variety of IT support packages that can be tailored to suit your specific needs and budget. Whether you require occasional helpdesk assistance, proactive monitoring, or fully managed IT services, we have the right solution for you.
Our flexible approach means you don’t have to commit to a one-size-fits-all service. Instead, we’ll take the time to understand your business, your goals, and your technology requirements, before designing a bespoke support plan that gives you the coverage you need.
Dedicated service engineers
One of the key strengths of our IT support services is our team of dedicated service engineers. Unlike some providers who outsource further or offer only generic advice, our engineers are available to provide direct, expert support whenever you need it.
From troubleshooting day-to-day issues such as email problems, printer errors, or connectivity faults, through to implementing complex infrastructure solutions, our team is on hand to ensure your business keeps running smoothly.
Proactive monitoring and maintenance
IT support isn’t just about fixing problems when they occur – it’s about preventing them from happening in the first place. At Serif, we adopt a proactive approach to IT support. This means we continuously monitor your systems, apply security updates, and carry out preventative maintenance to keep your infrastructure secure and efficient.
By addressing potential issues before they escalate, we help minimise downtime and save your business time and money.
Supporting remote andhybrid working
The modern workplace has changed dramatically in recent years, with many businesses now adopting remote or hybrid working models. Reliable IT support is critical to making these setups work effectively. Serif provides the tools, infrastructure, and support needed to ensure your team can work seamlessly whether they’re in the office, at home, or on the move.
We can assist with setting up secure remote access, cloud-based collaboration tools, VoIP telephony, and mobile device management – giving your staff the flexibility they need without compromising on performance or security.
Why choose Serif for IT Support?
Experience – we’ve supported hundreds of businesses across different industries.
Local and approachable – friendly engineers who explain things in plain English.
Proactive solutions – reducing the risk of costly downtime.
Flexible packages – IT support tailored to your needs and budget.
Trusted partner – we build long-term relationships with our clients, becoming an extension of your team.
Affordable IT Support solutions
At Serif, we believe that high-quality IT support should be affordable and accessible for businesses of all sizes. Whether you need ad-hoc support, a monthly service plan, or a fully managed IT service, we’ll design a package that works for you. Our transparent pricing means no hidden costs – just straightforward, reliable support whenever you need it.
If you’re looking for dependable, affordable, and expert IT support for your business, Serif is here to help. Our dedicated team of engineers is ready to work with you to deliver the right solution, tailored to your needs.
Contact us to discuss how we can provide the IT support your business deserves.
Maintenance Contract
Suitable for businesses with
Desktop Workstations and/or Server(s)
- Unlimited onsite support to hardware failure supports during office hours
- All callouts and labour pre-paid in an agreement – excluding consumable parts
- Access to online support ticket logging system to raise issues or to check status of an existing job
Managed IT Contract
Suitable for businesses with
Desktop Workstations and Server(s)
- IT administration, periodic checks of server capacity and periodic health checks
- Hardware and software failure, remote & telephone support as well as on-site support during office hours
- All callouts and labour pre-paid in an agreement, parts charged at regular rate as required
- More time pre-paid the more equipment you cover
- Access to online support ticket logging system to raise issues or to check status of an existing job
- Discounted installation costs for items on contract
- IT management and advice – Our consultants continue to monitor and advise on all our clients’ projects.
Learn about Service Level Agreements (SLAs) here.
