Hosted Telephony & Voice Services

The future is already here

You may have heard people talking about ‘normal’ phone lines being discontinued soon. Well its already happened in a number of areas and it could be happening in yours in a matter of months.

Serif are IP Telephony and Cloud Hosted Phone System Specialists [quite a mouthful]. We specialise in supporting SMBs and understand how important it is that you get a good return on investment. That’s why we have a range of options which we can tailor to you to ensure your business stays contactable.

Contact us to arrange a free consultation with one of our specialists.

Cloud hosted phone systems

Our Voice Services cater for single site and national multi-site clients. We specialise in voice over IP and data solutions and provide a consultancy service to help you understand the different types of voice solutions for your business.

Our solutions can enable our clients to:

  • Take advantage of significant costs savings on calls
  • Create virtual office and remote office environments
  • Provide free calls between your sites
  • Transfer calls to different devices – handset to mobile
  • Enable remote working environments and expansion
  • Record all calls inbound and outbound
  • Have your voicemails delivered by email
  • Provide non-geographic numbers for technical support lines

With a choice of the latest handsets and mobile applications, hosted voice has many benefits to your business.

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Benefits to your business

Cost Savings
Simplied costs, cheaper call charges, inclusive minute bundles

Fixed Costs
Minimal CAPEX. Fixed monthly OPEX

Provides flexibility for increased and decreased levels of users

CRM Integration
Connect to your CRM and enable click to dial services

Remote Working
Add remote sites with PBX like services for a fraction of the cost

Disaster Recovery & Resilience
Provides inclusive disaster recovery options to maintain communication into your business at all times

Administrator Access
Web Portal based management control centre for IT managers and Administrators for immediate adds, moves and changes

Reporting & Statistics
Visibility of all inbound and outbound call statistics per user / per department

Number Portability
Maintain all the same numbers

Call Recording
Recording of all inbound and outbound calls with cloud and local storage

Plug & Play
Pre-configured handsets that can be used from most internet connections


Features of hosted voice

Cloud based Service
No need for a physical phone system in the office or on-going maintenance agreements.

Web based
Portal access for administrator and employees.

Cheaper call charges compared to traditional lines and services.

Free inter-site calls
Free calls between your sites and connected offices.

Future proofed
No need to upgrade your phone system again. Our service and pricing is based on continual updates and improvements.

With in-built disaster recovery options to keep your services live.

Accessible on multiple mobiles, tablets, desktops and laptops.

Interactive Voice Response (IVR)
Ability to build menu based call control platforms and call routing through your business.

Able to prioritise call traffic over data services.

Voicemail to Email
Voicemails can be automatically emailed to your device.

If you have any questions or would like to explore our hosted phone systems, please Contact Us for a no obligation call.

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For support requests:
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Please Note

We are not affiliated with Serif (Europe) Ltd or Affinity software.