General Terms and Conditions

Serif Systems Limited

Server use

Serif reserves the right to refuse service and/or access to its servers to anyone.
Serif does not allow any of the following content to be stored on its servers:
Adult material - includes all pornography, erotic images, or otherwise lewd or obscene content.
Excessive download content or non-linked content. Illegal or copyrighted content.
Refusal of service based on content matching either of these criteria is entirely at the discretion of Serif.

Support

We will endeavour to provide a continuous high quality service. If you experience problems with your service, you should consult our support website. Should you fail to find a resolution support contact details within our website: http://www.serif.net

Please note we may require suspension of some of our services for short scheduled periods to carry out maintenance or repair to our services. Serif general support service levels

Reselling of Services

All accounts other than our Reseller Accounts are to be used by the primary owner only, and do not allow the holders to resell, store or give away web-hosting services of their website to other parties.

Web hosting services are defined as allowing a separate, third party to host content on the owner's web site. Exceptions to this include ad banners, classified ads, and personal ads.

Customers may, however, resell all of our services with our Reseller packages.

Unlimited use policy

High bandwidth usage: Serif offers an unlimited use policy by maintaining very large ratios of bandwidth per customer. In rare cases, Serif may find a customer to be using server resources to such an extent that he or she may jeopardise server performance and resources for other customers. In such instances, Serif reserves the right to impose the High Resource User Policy for the consideration of all customers.

Database Usage

If you exceed the limits on our database products (MS SQL and MySQL) then we will automatically charge you for the additional space you use at our current prices.

High resource use policy

Resources are defined as bandwidth, processor utilisation or disk space.
Serif may implement the following policy to its sole discretion:

When a website is found to be monopolising the resources available Serif reserves the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers. Customers may be offered an option whereby Serif continues hosting the website for an additional fee.

Payment policies

All accounts are set up on a prepay basis. Although Serif reserves the right to change prices of accounts or services at any time, all pricing is guaranteed for the period of prepayment. Payment is in advance of any monthly, quarterly, yearly or biennially charges. Customers will automatically be charged again at the end of their prepay period unless closure notification has already been given.

Serif reserves the right to suspend other services until the outstanding debt is cleared. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.

All payment is in UK sterling.

Please note that whilst this email is primarily used for billing purposes, Serif reserves the right to email you information about enhancements to our systems and product offerings. Your email will not be passed to any other parties at any time.

Cancellation and refunds

Serif reserves the right to cancel the service at any time. In this event, customers will be entitled to a pro-rata refund based upon the remaining period of membership. If a customer contravenes Serif' terms of service a refund will not be issued in the event of a cancellation.

Customers may cancel their account at any time. All services are offfered on an annual basis and no refunds are given for partial use of services. Cancelled domains are also not refundable and when cancelled will not be renewed. Customers are not entitled to receive a refund unless the service is cancelled by Serif. In addition, some accounts incur set-up fees, these charges are also non-refundable.

Indemnification

Customer agrees that it shall defend, indemnify, save and hold Serif harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against Serif, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Serif against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Serif' server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Serif or Serifs suppliers server(s).

Disclaimer

Serif will not be responsible for any damages your business may suffer. Serif makes no warranties of any kind, expressed or implied for services we provide. Serif does not back up your data/website unless it is placed on a load balanced server, and whilst every attempt would be made in the unlikely event of any corruption or hardware failure, Serif cannot guarantee to be able to replace lost data. Serif disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, nondeliveries, wrong delivery, and any and all service interruptions caused by Serif and its employees. Serif reserves the right to revise its policies at any time.

Please note: by signing up for any of our services you agree to be bound by all Serif terms and conditions.